Training

The Singapore Service Star recognises that lifelong learning is the key to survival and success in the fast-changing global market. To ensure the continual development of our members, the Singapore Service Star organises effective and targeted training that will enable businesses in Singapore to better handle the challenges ahead.

Keys to Generating Innovative Ideas

How do organizations come up with new ideas? And how do they use those ideas to create successful new products, services, businesses, and solutions?

Click here to download the white paper on keys to generating innovative ideas, by Robert B. Tucker, the world's leaving innovation guru & best selling author & globally renowned innovation consultant.

Driving Growth Through Innovation

ROBERT TUCKER is president of his own consulting firm, The Innovation Resource, which specializes in the field of research and business innovation. A former adjunct professor at the University of California, Los Angeles, Dr. Tucker is the author of Winning the Innovation Game, Managing the Future and Win the Value Revolution. He is also a much sought after public speaker and has more than 15 years experience as a business consultant. Click here to learn on how leading firms are transforming their futures.

Bentley Williams - So What? Sessions for Singapore Service Star Members

By invite only
1st run (for Retail)
9 December 2009, 9am to 12pm (Venue to be advised later)

2nd run (for F&B/Nightspots)
10 December 2009, 9am to 12pm (Venue to be advised later)

Members will be invited to join Mr Bentley Williams, Principal Consultant of Bentley Williams Consulting, to identify and address the service gaps as illustrated in the Mystery Shopping assessment scorecards. Participants will gain a better understanding of the Mystery Shopping components, address gaps with suggested interventions and excel in future Mystery Shopping assessments.

Training programmes for employees

Developed by the Singapore Workforce Development Agency (WDA), the Singapore Workforce Skills Qualifications is a national credentialing system that trains, develops, assesses and recognises adult workers for competencies they need to stay employable.

To equip yourself with core competencies needs in service related job, consider attending the Service Excellence WSQ that aims to professionalise customer service skills and raise the level of customer service standards in Singapore.

Alternatively, sign up for the Certified Service Professional (CSP) Programme which is a five-day intensive experiential learning programme through service-in-action activities and role-playing in addition to classroom theory learning.