Training

The Singapore Service Star recognises that lifelong learning is the key to survival and success in the fast-changing global market. To ensure the continual development of our members, the Singapore Service Star organises effective and targeted training that will enable businesses in Singapore to better handle the challenges ahead.

Bentley Williams - So-How Training Workshops

Members will be invited to join Mr Bentley Williams, Principal Consultant of Bentley Williams Consulting, to identify and address the service gaps as illustrated in the Mystery Shopping assessment scorecards. Participants will gain a better understanding of the Mystery Shopping components, address gaps with suggested interventions and excel in future Mystery Shopping assessments.

The next workshop is on 19 April, 9am for the retail members. For more information, please contact the

Developed by the Singapore Workforce Development Agency (WDA), the Singapore Workforce Skills Qualifications is a national credentialing system that trains, develops, assesses and recognises adult workers for competencies they need to stay employable.

To equip yourself with core competencies needs in service related job, consider attending the Service Excellence WSQ that aims to professionalise customer service skills and raise the level of customer service standards in Singapore.

Alternatively, sign up for the Certified Service Professional (CSP) Programme which is a five-day intensive experiential learning programme through service-in-action activities and role-playing in addition to classroom theory learning.