Past Activities
Service Ambassadors Seminar: Customer Experience - The Next Competitive Battleground!
For Singapore Service Star Members only
20 October 2009, 9am to 1pm, Singapore Tourism Board Auditorium
With more than 14 years of experience in service culture transformation and service training, Ms Dinah Leong from aAdvantage Consulting shares with you the "art of war".
Learning points participants will walk away with:
- How to unleash the power of emotions during a customer experience to create customer loyalty
- Identifying moments of contact on the customer experience
- How to create your customer experience strategy
To attend this seminar, please RSVP to the Singapore Service Star Administrator (tel: 6375 0942 or email: info@servicestar.com.sg) by 7 October 2009
The Customer Satisfaction Index of Singapore (CSISG) serves as an independent and objective qualitative indicator and national barometer of customer satisfaction in the Singapore economy.
At the CSISG event, the Institute of Service Excellence at Singapore Management University (ISES) will present the performance of 8 sectors, 35 sub-sectors and 87 companies in finance & insurance, info-communications, transportation & logistics, retail, food & beverage, healthcare, education and tourism, hotels & accommodation services.
For companies interested in leveraging on customer satisfaction as their competitive advantage, please register via http://www.smu.edu.sg/centres/ises/events/csisg/2009/registration.asp
Disney Seminar in March 2009
The Disney Keys to Excellence - 18 to 20 March 2009
Experience the "business behind the magic" from the world-renowned Disney Institute. In the 3-day seminar, their facilitators will share the successful business practices that have made the Disney name synonymous with leadership strategies, service excellence and customer loyalty throughout the world. Gain insights into the Leadership, Management, Service, Loyalty and Team Creativity - Disney Style.
Members of the Singapore Service Star are encouraged to attend this seminar at a special rate. For more information, please contact the Singapore Service Star Administrator.
Introduction to Singapore Service Star - 11 March 2009
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this information session at the Singapore Tourism Board, 2nd level Auditorium on Wednesday, 11 March at 10.30am. The Singapore Service Star is your endorsement for better business. Be accredited now and receive a complimentary second year membership (conditional on performance) and enjoy a waiver of application fee if you apply before 30 June 2009. To attend this session, please RSVP to the Singapore Service Star Administrator by 9 March 2009.
Introduction to Singapore Service Star - 26 February 2009
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this road show at the Singapore Tourism Board, 2nd level Auditorium on Thursday, 26 February 2009 at 3pm. The Singapore Service Star is your endorsement for better business. Be accredited now and receive a complimentary second year membership (conditional on performance) and enjoy a waiver of application fee if you apply before 30 June 2009. To attend the road show, please RSVP to the Singapore Service Star Administrator by 25 February 2009.
Introduction to Singapore Service Star - 9 February 2009
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this road show at the Singapore Tourism Board, 2nd level Auditorium on Monday, 9 February 2009 at 10am. The Singapore Service Star is your endorsement for better business. Be accredited now and receive a complimentary second year membership (conditional on performance) and enjoy a waiver of application fee if you apply before 30 June 2009. To attend the road show, please RSVP to the Singapore Service Star Administrator by 5 February 2009.
Service Leadership Seminar – 13 January 2009
Competitive Advantage through Service Excellence - A Framework for World-Class Customer Leadership
Available research demonstrates unequivocally that investment in customer service yields improved organisational results, whether measured by sustained profitability, more efficient resource utilisation, higher levels of customer satisfaction and reputational growth. Fully engaged customers deliver a 23% premium over the average customer in terms of share of wallet, profitability, revenue and relationship growth. Throughout this session, you will learn more about the corporate benefits derived from becoming world-class and how to achieve that world-class accolade.
The keynote speaker, Dr Ted Johns from United Kingdom, is a powerful, authoritative, entertaining and stimulating speaker, frequently invited to provide keynote contributions to conferences and in-company events. Recent presentations include a keynote address to the ICS (Institute of Customer Service) National Conference, and plenary presentations for Conoco-Phillips, CSC Computer Sciences Limited, Unilveer, and the Chartered Institute of Personnel & Development. Members of the Singapore Service Star will be invited to attend this seminar. More details will be released in late December 2008.
Official Launch of Singapore Service Star - 4 December 2008
Singapore Service Star was officially launched by Minister for Trade & Industry, Mr Lim Hng Kiang, on 4 December 2008 at The Bellini Grande. The Singapore Service Star celebrated the joyous moment with its 300 charter members from the Retail, Food & Beverage and Nightspot industries. Click here to view a video of the splendid event.For photos of the event, please click here.