Past Activities
Keys to Generating Innovative Ideas
How do organizations come up with new ideas? And how do they use those ideas to create successful new products, services, businesses, and solutions?
Click here to download the white paper on keys to generating innovative ideas, by Robert B. Tucker, the world's leaving innovation guru & best selling author & globally renowned innovation consultant.
Driving Growth Through Innovation
ROBERT TUCKER is president of his own consulting firm, The Innovation
Resource, which specializes in the field of research and business innovation. A former adjunct professor at the University of California, Los Angeles, Dr. Tucker is the author of Winning the Innovation Game, Managing the Future and Win the Value Revolution. He is also a much sought after public speaker and has more than 15 years experience as a business consultant. Click here to learn on how leading firms are transforming their futures.
Introduction to Singapore Service Star - 17 November 2009
17 November 2009, 3pm to 4:30pm, Singapore Tourism Board, Cheng Ho Room 2-1
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this information session at the Singapore Tourism Board, 2nd level Cheng Ho Room on Tuesday, 17 November at 3pm.
The Singapore Service Star is your endorsement for better business. Be accredited to leverage on the extensive Advertising & Promotions which existing members are enjoying.
To attend this session, please RSVP to the Singapore Service Star Administrator (tel: 6375 0942 or email: info@servicestar.com.sg) by 12 November 2009..
Service Ambassadors Seminar: Turning Leadership Development into Business Results
For Singapore Service Star Members only
16 November 2009, 9am to 12.30pm, Singapore Tourism Board Auditorium, 2nd level
In the past, a leader was a boss. Today's leaders are partners with their people. Join us at this seminar and let Mr Yeow Chern Han, Director of aAdvantage Consulting share with you how effective personal leadership and teamwork can translate to positive results ::
- Aligning service leadership to business outcomes
- Implementing service leadership with the 5As Process
- Creating the platforms for Change
- Creating the supporting structure for leadership success
To attend this seminar, please RSVP to the Singapore Service Star Administrator (Tel: 6375 0942 or Email: info@servicestar.com.sg) by 4 November 2009
Bentley Williams - Learning Seminar for the industry
13 November 2009*, 9am to 12pm, Singapore Tourism Board Auditorium, 2nd level
For those who have yet to join the Singapore Service Star, you are invited to attend this highly interactive session with transformational speaker, Mr Bentley Williams, Principal Consultant of Bentley Williams Consulting. At this session, you will find out how the Singapore Service Star can provide you with a tool to deliver customer experience which builds your brand and grows your business!
Each organization is limited to 2 complimentary seats only, whilst seats last!
Please Click here to download the Reply Slip to register via fax/email.
*If you have RSVP to the Administrator on your interest to attend, kindly note that this is a revised date. This session will replace the session which was initially scheduled on 28 October.
Robert B. Tucker LIVE! In Singapore - Interactive Workshop with Globally Renowned Innovation Consultant
11 November 2009, 8.30 am to 5 pm (registration starts at 7.30am), Shangri-La Hotel
This one-day workshop will bring you through the latest strategies and in-depth research of the world's most innovative companies - Googles, Procter & Gamble, Nokia, IBM, BMW (just to name a few) to allow you to analyze their best practices. Through various exercises and extensive group and individual participation, you will be able to apply Tucker's powerful strategies to your company, with the result that you achieve breakthrough results and sustainable growth for years to come.
Please click here to download the brochure to find out more.
Singapore Service Star Members enjoy preferential rates! To register, kindly download the registration here.
Service Ambassadors Seminar: Customer Experience - The Next Competitive Battleground!
For Singapore Service Star Members only
20 October 2009, 9am to 1pm, Singapore Tourism Board Auditorium
With more than 14 years of experience in service culture transformation and service training, Ms Dinah Leong from aAdvantage Consulting shares with you the "art of war".
Learning points participants will walk away with:
- How to unleash the power of emotions during a customer experience to create customer loyalty
- Identifying moments of contact on the customer experience
- How to create your customer experience strategy
To attend this seminar, please RSVP to the Singapore Service Star Administrator (tel: 6375 0942 or email: info@servicestar.com.sg) by 7 October 2009
Singapore Experience Awards 2009
The search is on for the very best of the Singapore Experience!
The inaugural Singapore Experience Awards 2009 celebrates the best that Singapore has to offer. This prestigious award recognises the individuals and organisations that create a richer Singapore experience in Leisure, Hospitality, Entertainment, Attractions, Business Travel & MICE, and Healthcare services.
Visit www.singaporeexperience.com to find out more about the Singapore Experience Awards 2009, and to submit an entry for an Award. Nominations close 15 August 2009.
Contact stb_singaporeexperience@stb.gov.sg for further information.
The Customer Satisfaction Index of Singapore (CSISG) serves as an independent and objective qualitative indicator and national barometer of customer satisfaction in the Singapore economy.
At the CSISG event, the Institute of Service Excellence at Singapore Management University (ISES) will present the performance of 8 sectors, 35 sub-sectors and 87 companies in finance & insurance, info-communications, transportation & logistics, retail, food & beverage, healthcare, education and tourism, hotels & accommodation services.
For companies interested in leveraging on customer satisfaction as their competitive advantage, please register via http://www.smu.edu.sg/centres/ises/events/csisg/2009/registration.asp
Disney Seminar in March 2009
The Disney Keys to Excellence - 18 to 20 March 2009
Experience the "business behind the magic" from the world-renowned Disney Institute. In the 3-day seminar, their facilitators will share the successful business practices that have made the Disney name synonymous with leadership strategies, service excellence and customer loyalty throughout the world. Gain insights into the Leadership, Management, Service, Loyalty and Team Creativity - Disney Style.
Members of the Singapore Service Star are encouraged to attend this seminar at a special rate. For more information, please contact the Singapore Service Star Administrator.
Introduction to Singapore Service Star - 11 March 2009
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this information session at the Singapore Tourism Board, 2nd level Auditorium on Wednesday, 11 March at 10.30am. The Singapore Service Star is your endorsement for better business. Be accredited now and receive a complimentary second year membership (conditional on performance) and enjoy a waiver of application fee if you apply before 30 June 2009. To attend this session, please RSVP to the Singapore Service Star Administrator by 9 March 2009.
Introduction to Singapore Service Star - 26 February 2009
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this road show at the Singapore Tourism Board, 2nd level Auditorium on Thursday, 26 February 2009 at 3pm. The Singapore Service Star is your endorsement for better business. Be accredited now and receive a complimentary second year membership (conditional on performance) and enjoy a waiver of application fee if you apply before 30 June 2009. To attend the road show, please RSVP to the Singapore Service Star Administrator by 25 February 2009.
Introduction to Singapore Service Star - 9 February 2009
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this road show at the Singapore Tourism Board, 2nd level Auditorium on Monday, 9 February 2009 at 10am. The Singapore Service Star is your endorsement for better business. Be accredited now and receive a complimentary second year membership (conditional on performance) and enjoy a waiver of application fee if you apply before 30 June 2009. To attend the road show, please RSVP to the Singapore Service Star Administrator by 5 February 2009.
Service Leadership Seminar – 13 January 2009
Competitive Advantage through Service Excellence - A Framework for World-Class Customer Leadership
Available research demonstrates unequivocally that investment in customer service yields improved organisational results, whether measured by sustained profitability, more efficient resource utilisation, higher levels of customer satisfaction and reputational growth. Fully engaged customers deliver a 23% premium over the average customer in terms of share of wallet, profitability, revenue and relationship growth. Throughout this session, you will learn more about the corporate benefits derived from becoming world-class and how to achieve that world-class accolade.
The keynote speaker, Dr Ted Johns from United Kingdom, is a powerful, authoritative, entertaining and stimulating speaker, frequently invited to provide keynote contributions to conferences and in-company events. Recent presentations include a keynote address to the ICS (Institute of Customer Service) National Conference, and plenary presentations for Conoco-Phillips, CSC Computer Sciences Limited, Unilveer, and the Chartered Institute of Personnel & Development. Members of the Singapore Service Star will be invited to attend this seminar. More details will be released in late December 2008.
Official Launch of Singapore Service Star - 4 December 2008
Singapore Service Star was officially launched by Minister for Trade & Industry, Mr Lim Hng Kiang, on 4 December 2008 at The Bellini Grande. The Singapore Service Star celebrated the joyous moment with its 300 charter members from the Retail, Food & Beverage and Nightspot industries. Click here to view a video of the splendid event. For photos of the event, please click here.