Membership Criteria
Singapore Service Star is a membership-based scheme. Its main assessment tool is mystery shopping. To become a member, businesses from the Retail, Food & Beverage (F&B) and/or Nightspot industries must possess the pre-requisites and meet the membership criteria.
Pre-requisites:
| 1. | At least one year in operations |
| 2. | At least one business outlet (with storefront) |
| 3. | Registered with ACRA and hold all the valid permits and licenses required in connection with the conduct of business |
Membership Criteria:
| 1. | Pass the Mystery Shopping by scoring above the service mark of 70 or the industry average, whichever is higher |
| 2. | Undertake and comply with the scheme's Code of Practice and Trade Requirements (where applicable) |
| 3. | No history of warning letters from STB and/or past records in STB's Listing of Errant Retailers for the past 2 years from date of application and during membership period |
| 4. | No history of entering into Voluntary Compliance Agreement/ Injunction with STB/CASE |
The industry average is demonstrated in the table below:
| Year | Retail | Food and Beverage | Nightspot |
| 2008 | 76 | 78 | 72 |
| 2007 | 70 | 73 | 70 |
Applicants/members will be assessed based on previous year's industry average which updated in the Singapore Service Star website.
For continual membership, members are required to consistently meet the membership criteria. STB reserves the right to withdraw any member from the Singapore Service Star if the member fails to do so.