Highlights

The Best of Singapore Service Star 2009/10

The Best of Singapore Service Star profiled 44 businesses that have achieved the highest scores in the mystery shopping exercises conducted over the past year. Across the food & beverage, nightspot and retail sectors under the Singapore Service Star accreditation scheme, what these businesses have in common is the desire and dedication to raise the bar on service excellence. They have consistently provided stellar customer experiences, and are shining examples for other businesses looking to raise the service bar.

To view photos of the event, please click here.

To view the event video, please click here.

Overseas Study Mission to Korea, Seoul

Singapore Service Star members have participated in the March 2010 study mission, organised by Singapore Productivity Association at a subsidised rate of $3,000 per person (usual: $5,800 per pax). Participants get to learn the best practices from Korean companies that delivered service excellence. The companies visited include Lotte World, InterContinental Hotel, Incheon Airport and Dasan Call Centre. Here's what our members have to say about the mission:

"I was very fortunate to have joined the Study trip to Korea. The study trip was educational and provided an eye opening of the advance Korea has achieved. Through this trip, I have learnt that being disclipined and having pride in your work can achieve great results."
Tony Tan, Managing Director, Chin

“Learning together with 29 other participants is simply a fun and fruitful experience for me! The entire trip prompts me to reflect on how much I personally need to change in terms of my own level of customer servicing and in turn share with my fellow colleagues my renewed passion and vision for my organization.”
Joanne Low, Assistant Manager, Ode to Art

"This study mission is a real voyage for us to discover new landscapes of business excellence framework, as well as developing new eyes for service leadership."
Tracy Fang
Senior Training & Development Manager (Regional) Wing Tai Retail Pte Ltd

Art of War CEO - 7 May and 4 June 2010
For members only

The Art of War CEO is designed to help CEOs to understand Art of War and its application in modern context. Participants will analyze their business, understand its ‘survivability’ and reorganize their strategy through Art of War. This program is designed for businesses to apply Art of War approach in managing change and risk. We believe the winner lies on the ability to THINK and MOVE ahead. Do you?

Learning Journey at Au Jardin - 8 June 2010
For members only

Learning Journey offers a wide platform for our members in terms of sharing, learning and networking. During the learning journeys where companies take turns to host, they offer insights into their management systems, service excellence and highlight best practices that others may benefit from. Companies will also shed light on their experience on overcoming challenges faced and success stories.

Breakfast Talk with Ritz Carlton Leadership Center (US) - 9 June 2010
By invite only

Here's a 2 hour event where business owners can hear and ask from the team that made Ritz Carlton Hotel the worldwide Gold Standard in Customer Service! A two times Malcolm Baldridge winner, the team will share with you the importance of and how they develop a Customer Centric culture in their organisation and how that translates into high productivity to attain good bottom line for their organisation.

Looking for qualified staff?

For employers who are interested in touching base with some of our Service Excellence WSQ and Certified Service Professional graduands, please contact the Service Excellence WSQ Administrator.

An Exemplary Singapore Service Star: Coffee Club