Highlights
Robert B. Tucker LIVE! In Singapore - Interactive Workshop with Globally Renowned Innovation Consultant
11 November 2009, 8.30 am to 5 pm (registration starts at 7.30am), Shangri-La Hotel
This one-day workshop will bring you through the latest strategies and in-depth research of the world's most innovative companies - Googles, Procter & Gamble, Nokia, IBM, BMW (just to name a few) to allow you to analyze their best practices. Through various exercises and extensive group and individual participation, you will be able to apply Tucker's powerful strategies to your company, with the result that you achieve breakthrough results and sustainable growth for years to come.
Please click here to download the brochure to find out more.
Singapore Service Star Members enjoy preferential rates! To register, kindly download the registration here.
Bentley Williams - Learning Seminar for the industry
13 November 2009*, 9am to 12pm, Singapore Tourism Board Auditorium, 2nd level
For those who have yet to join the Singapore Service Star, you are invited to attend this highly interactive session with transformational speaker, Mr Bentley Williams, Principal Consultant of Bentley Williams Consulting. At this session, you will find out how the Singapore Service Star can provide you with a tool to deliver customer experience which builds your brand and grows your business!
Each organization is limited to 2 complimentary seats only, whilst seats last!
Please Click here to download the Reply Slip to register via fax/email.
*If you have RSVP to the Administrator on your interest to attend, kindly note that this is a revised date. This session will replace the session which was initially scheduled on 28 October.
Service Ambassadors Seminar: Turning Leadership Development into Business Results
For Singapore Service Star Members only
16 November 2009, 9am to 12.30pm, Singapore Tourism Board Auditorium, 2nd level
In the past, a leader was a boss. Today's leaders are partners with their people. Join us at this seminar and let Mr Yeow Chern Han, Director of aAdvantage Consulting share with you how effective personal leadership and teamwork can translate to positive results ::
- Aligning service leadership to business outcomes
- Implementing service leadership with the 5As Process
- Creating the platforms for Change
- Creating the supporting structure for leadership success
To attend this seminar, please RSVP to the Singapore Service Star Administrator (Tel: 6375 0942 or Email: info@servicestar.com.sg) by 4 November 2009
Introduction to Singapore Service Star - 17 November 2009
17 November 2009, 3pm to 4:30pm, Singapore Tourism Board, Cheng Ho Room 2-1
Interested to learn what the Singapore Service Star is about and how the scheme can help to enhance your business' brand value and strengthen its capability?
Join us in this information session at the Singapore Tourism Board, 2nd level Cheng Ho Room on Tuesday, 17 November at 3pm.
The Singapore Service Star is your endorsement for better business. Be accredited to leverage on the extensive Advertising & Promotions which existing members are enjoying.
To attend this session, please RSVP to the Singapore Service Star Administrator (tel: 6375 0942 or email: info@servicestar.com.sg) by 12 November 2009..
Looking for qualified staff?
For employers who are interested in touching base with some of our Service Excellence WSQ and Certified Service Professional graduands, please contact the Service Excellence WSQ Administrator.
Singapore Experience Awards 2009
The search is on for the very best of the Singapore Experience!
The inaugural Singapore Experience Awards 2009 celebrates the best that Singapore has to offer. This prestigious award recognises the individuals and organisations that create a richer Singapore experience in Leisure, Hospitality, Entertainment, Attractions, Business Travel & MICE, and Healthcare services.
Visit www.singaporeexperience.com to find out more about the Singapore Experience Awards 2009, and to submit an entry for an Award. Nominations close 15 August 2009.
Contact stb_singaporeexperience@stb.gov.sg for further information.
An Exemplary Singapore Service Star: Coffee Club
